Support Services

24/7 SERVER MONITORING AND RECOVERY

Starting with an order for a custom hosting solution to 24/7 support whenever a problem occurs, our team of trained IT experts will monitor and handle the technology behind any web hosting platform so our customers don’t have to, allowing them to focus on growing their business.

WHAT WE OFFER FOR FREE ?

All our hosting solutions include the following services without any extra fee:

Hosting solution assessment

Our sales representatives can assess and design a hosting solution that helps our customers reach security and performance requirements.

Free Setup

There is no setup fee for any of our hosting packages, allowing our technical team to create advanced and reliable hosting solutions suitable for enterprise usage. We will install and deliver every order in maximum 24 hours from payment.

Bandwidth Graphs

We provide bandwidth graphs for each dedicated hosting solution, allowing our customers to monitor the uplink connection and data usage.

Software repository

We keep an on-site repository with the latest updates for operating systems and Linux software, making sure that our customers have fast and secure access to reliable software.

24/7 Server Monitoring and Recovery

Through this service, we monitor and make sure that all dedicated machines are working properly. Using hardware health and intrusion detection sensors, we resolve all technical issues before they cause any service disruption.

Network security

Our network infrastructure is continuously monitored and managed by our on-site NOC team, using hardware firewalls and our in-built DDoS Attack and Intrusion Prevention Solution, thus enabling us to provide a reliable and secure hosting solution.

Web Hosting migration

Our migration experts will move hosting accounts, files and databases from the old web hosting company to our servers. This service is provided for free and by request, and is compatible only with hosting solutions on cPanel, Plesk and DirectAdmin.

Our values

24/7 Support

Our technical team is ready to respond to tickets and emails fast, to any inquiry related to our services you might have. Our customer support team is sociable, well informed and ready to lend a helping hand.

DDoS Protection

Our network infrastructure and dedicated servers are protected against DDoS attacks by our custom built in-house DDoS protection supervised by our NOC team which mitigates any threat or network degradation instantly.

European Data Center

Our data center is designed to meet strict European laws and guidelines, ensuring that our hosting services meet high standards in terms of data privacy, power reliability, network redundancy, digital and physical security.